Broadband woes

On Tuesday the 2nd of March, my ISP, Direct Save Telecom decided to switch off my broadband for no good reason. They did not bother to tell me they had done this, so when the red light appeared on my router, I assumed the router had packed up, and promptly bought a new one from Amazon which arrived on Thursday 4th March. (superb service as ever)

Thursday evening saw the installation of the new router to cure the problem and lo and behold, the red light was still there!

At that point I rang DST who after running through the normal checklist (is it turned on etc) announced the reason I could not connect to the internet was because I did not have, and never had, broadband on my line.

As you can imagine, I was somewhat perplexed at this announcement, I think I would have noticed if I had been without broadband for 18 months, not having it for 18 hours was like having your arm cut off, so I discounted that statement. They had been charging me for it as well, so I am pretty sure it had been working!

When I then asked what they were going to do about it, they said I would have to apply as a new customer which would take up to 14 days. What choice did I have? None, so reluctantly accepted my fate and on Sunday the 14th March the little red light suddenly turned green. No warning, no apology, and no response to my 2 emails asking for some kind of compensation for time without BB, the purchase of a new router, and the cost of mobile broadband in the interim period.

So, if you ever consider moving to Direct Save Telecom, think twice. Yes they are very competitively priced, and to be fair, before this happened, the BB link had never gone down, but what a fiasco!